Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
This Privacy Policy describes how XIAKE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from xiakesv.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
1、 Collection and use of personal information
When you use XIAKE Mall services, we may ask you to provide personal information. The mall will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to provide you with our products or services, nor will we be able to respond to any issues you encounter.
Here are some examples of the types of personal information that a mall may collect and how we can use such information:
2、 What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
When you use XIAKE Mall to purchase products or gift cards, the mall may collect information related to the aforementioned individuals, such as name, mailing address, email address, and phone number. The mall will use this type of information to meet your requirements, provide related products or services, or achieve anti fraud purposes.
In some jurisdictions, for the purpose of complying with legal regulations, we may require users to provide government issued identification documents, but only in a limited number of cases, such as customs clearance.
3、 How We Collect Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
4、How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
5、Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
6、 Other Technologies
XIAKE Mall or email and advertising may use cookies and other technologies such as pixel labels and website beacons. These technologies help us better understand user behavior, tell us which parts of our website people have browsed, measure the effectiveness of advertising and online search, and make improvements. We treat information collected through cookies and other technologies as non personal information. However, if local law considers Internet Protocol (IP) addresses or similar identification tags as personal information, we also consider such identification tags as personal information. Similarly, for the purposes of this privacy policy, in the case of combining non personal information with personal information, we consider the combined use of information as personal information.
Like most internet services, we also automatically collect certain information and store it in log files. This type of information includes IP address, browser type and language, operating system, date/timestamp, etc.
We use this information to understand and analyze trends, manage websites, understand user behavior on websites, improve our products and services, and collect overall audience characteristics information for our user base. The mall can use this information for our marketing and advertising services.
Pixel tags allow us to send emails in a customer readable format and inform us if the email has been opened. We can use this information to reduce or exempt emails sent to customers.
7、 How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
- It may be necessary for XIAKE Mall to disclose your personal information based on the laws, legal procedures, litigation, or requirements of public institutions and government departments within or outside the country of your residence. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.
- Personal information protection: XIAKE Mall attaches great importance to the security of your personal information. The mall will use encryption technologies such as Transport Layer Security Protocol (TLS) to protect your personal information during transmission. When storing your personal data in the mall, we will use computer systems with limited access rights, which are deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, even when we use third-party storage space.
8、 Privacy issues
If you have any questions or concerns about the privacy policy or data processing of XIAKE Mall, or would like to file a complaint about possible violations of local privacy laws, please contact us. You can contact us at any time by calling the mall support phone number.
When we receive privacy issues or access/download requests, we will categorize the contacts and try to resolve the specific issues or questions you have raised. If your question itself involves significant matters, we may request more information from you. These contacts who raise significant issues will receive a response. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authorities in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels based on your actual situation. The mall can update its privacy policy at any time. If we make significant changes to our privacy policy, we will publish notices and updated privacy policies on our company website.
9、Last updated: September 1st , 2024